Overview
Bits of Gold is a cryptocurrency brokerage and wallet service. This guide explains how to sign in, common login flows (web & mobile), troubleshooting tips, and best-practice security measures like two-factor authentication (2FA) and account recovery.
Quick: How to log in (Web)
- Open the Bits of Gold website in your browser.
- Click the Login or Sign in button at the top-right of the homepage.
- Enter your registered email address and password, then press Continue.
- If prompted, complete two-factor authentication (2FA) using your preferred method (TOTP app or SMS where applicable).
- After successful verification you’ll be redirected to your dashboard.
Tip: Use a secure browser and avoid public Wi-Fi when accessing financial accounts.
Mobile login
Bits of Gold may offer a mobile-optimized site or app. The login steps mirror the web flow. If using a mobile app, install only from your platform’s official store and enable device-level protection (screen lock/biometrics).
Troubleshooting common login issues
- Forgot password: Use the
Forgot passwordlink to receive a reset email. Follow the link and choose a strong, unique password. - No verification email: Check spam/junk folders and any email filters. Ensure your email provider is not blocking the sender.
- 2FA not working: Confirm device time sync for TOTP apps (Google Authenticator, Authy). If you use SMS, ensure the phone has signal.
- Account locked: Multiple failed attempts may temporarily lock access — follow on-screen instructions or contact support for manual unlock.
Resetting or recovering 2FA
If you’ve lost access to your 2FA device:
- Locate any stored backup codes you saved during 2FA setup and use one to log in.
- If no backup codes, use the account recovery process. You will likely need to verify identity with government ID and other account details.
- Contact Bits of Gold support directly for a 2FA reset — expect identity verification steps to protect your funds.
Security reminder: Never share your 2FA codes, passwords, or private keys with anyone claiming to be support.
Account recovery and support
Account recovery typically requires:
- Verification of the registered email
- Proof-of-identity documents (ID, selfie checks)
- Recent transaction or account activity details
Prepare these items before contacting support to speed up verification.
Security best practices
- Use a password manager to create and store a strong, unique password.
- Enable 2FA (prefer an authenticator app over SMS).
- Keep device OS and browser up to date.
- Beware of phishing links — always verify the site URL before entering credentials.